Frequently Asked Questions

Everything you need to know about shopping with ODs Designer Clothing.

How long does delivery take and what are the costs?

We offer standard and next-day delivery options within the UK. Standard delivery typically takes 2-3 working days, while next-day delivery is available for orders placed before 3 PM Monday to Thursday. International shipping times vary by destination.

What is your return policy for designer items?

You can return any unworn items with original tags and packaging within 14 days of receipt for a full refund or exchange. Please ensure the hygiene seals are intact on relevant products.

Are all products sold on ODs Designer Clothing authentic?

Yes, we are an authorized stockist for all the brands we carry. Every item is 100% authentic and sourced directly from the fashion houses or their official distributors.

Can I track my order once it has been shipped?

Once your order is dispatched, you will receive an email containing a tracking number and a link to the courier's website so you can monitor your parcel's progress.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer secure checkout via PayPal and interest-free credit options like Klarna and Clearpay.

Do you have a physical store I can visit?

Yes, we have a flagship store located in St Helens, Merseyside, where you can browse our full collection of designer menswear, womenswear, and kids' clothing in person.